Question 1

How do I book a ride with Allstar?

Accepted Answer

Booking with Allstar Limousine & Tours is simple and flexible. You can request a free quote through our online form at allstarhouston.com/get-quote, call us directly at (281) 254-1718, or send an email to towncars@allstarhouston.com. Our team typically responds to online quote requests within one to two hours during business hours. For same-day or urgent bookings, calling is the fastest option — a real person will answer your call, not an automated system. Once you confirm your reservation, you will receive a detailed confirmation email with your pickup time, vehicle assignment, chauffeur details, and our contact information for the day of service.

Question 2

How far in advance should I book?

Accepted Answer

Allstar recommends booking as early as possible to guarantee vehicle availability, especially for peak dates like prom season (April through June), major Houston events such as the Houston Livestock Show and Rodeo, holidays, and wedding season. For standard airport transfers and sedan services, 24 to 48 hours advance notice is usually sufficient. For larger vehicles like our charter buses and party buses, we recommend booking at least one to two weeks ahead. For weddings and prom, booking two to three months in advance is ideal. That said, Allstar accommodates last-minute requests whenever our schedule allows — so do not hesitate to call even on short notice.

Question 3

What is your cancellation policy?

Accepted Answer

Allstar Limousine & Tours understands that plans change. For sedan and SUV bookings, we offer free cancellation up to 24 hours before your scheduled pickup time. For larger vehicles including vans, Sprinters, and charter buses, we require 48 to 72 hours cancellation notice depending on the vehicle size. Cancellations made within the required notice period may be subject to a cancellation fee. For full details on our cancellation and refund policy, please visit our cancellation policy page or contact our team directly. We always try to be fair and accommodating, especially for circumstances beyond your control such as flight cancellations or weather events.

Question 4

What payment methods do you accept?

Accepted Answer

Allstar accepts all major credit cards including Visa, Mastercard, American Express, and Discover. We also accept corporate checks, purchase orders for established corporate accounts, and direct bank transfers for large charter bookings. For corporate clients with recurring transportation needs, Allstar offers invoicing with net-30 terms upon credit approval. A valid credit card is required at the time of booking to confirm your reservation. Final payment is processed after your trip is completed unless other arrangements have been made in advance.

Question 5

Do you offer group booking discounts?

Accepted Answer

Yes, Allstar Limousine & Tours offers competitive pricing for group bookings, multi-vehicle events, and recurring corporate transportation needs. If you are booking multiple vehicles for a wedding, corporate conference, or large event, our team will work with you to create a customized package that fits your budget. We also offer preferred rates for corporate accounts with regular transportation needs, such as weekly airport transfers or monthly event shuttles. Contact us at (281) 254-1718 or request a quote through our website to discuss your group transportation needs and receive a personalized estimate.

Question 6

Which Houston airports do you serve?

Accepted Answer

Allstar Limousine & Tours provides professional transportation to and from both of Houston's major airports: George Bush Intercontinental Airport (IAH) and William P. Hobby Airport (HOU). We serve all terminals at both airports and are deeply familiar with the pickup and drop-off procedures, curbside logistics, and terminal layouts at each location. We also provide ground transportation to and from Elington Airport for private aviation clients, as well as Sugar Land Regional Airport. No matter which Houston-area airport you are flying into or out of, Allstar has you covered.

Question 7

Do you track flights for airport pickups?

Accepted Answer

Absolutely. Allstar Limousine & Tours uses real-time flight tracking technology for every airport pickup we perform. When you book an airport transfer, you provide your flight number, and our dispatch team monitors your flight from the moment it departs. If your flight arrives early, we adjust your pickup time so your chauffeur is there when you walk out. If your flight is delayed — whether by thirty minutes or three hours — your chauffeur's arrival time is automatically adjusted. There is no additional charge for flight delays. This service ensures that your Allstar vehicle is waiting for you when you need it, every single time.

Question 8

What is your meet & greet service?

Accepted Answer

Allstar's meet and greet service is available for all airport pickups and is especially popular with corporate clients, VIP travelers, and first-time visitors to Houston. With our meet and greet service, your professionally dressed chauffeur will be waiting for you inside the terminal at the baggage claim area, holding a sign with your name. Your chauffeur will assist with your luggage and escort you directly to your vehicle, which will be waiting in a convenient pickup location. This premium service takes the stress out of navigating a busy airport and is included at no additional charge for executive sedan and SUV bookings. For larger vehicles, please inquire about meet and greet availability.

Question 9

What if my flight is delayed?

Accepted Answer

Allstar Limousine & Tours never penalizes you for flight delays. Because we track every flight in real time, we know exactly when your plane lands and automatically adjust your chauffeur's arrival time. Whether your flight is delayed by twenty minutes or several hours, your chauffeur will be there when you arrive — at no additional charge. This is one of the key advantages of booking with a professional car service like Allstar versus a rideshare app. We monitor, we adjust, and we show up. You never have to worry about rebooking or waiting at the curb.

Question 10

How early should I book for airport pickup?

Accepted Answer

For standard airport pickups in a sedan or SUV, Allstar recommends booking at least 24 hours in advance to ensure vehicle availability. For early morning pickups (before 6 AM) or during peak travel periods such as holidays, Thanksgiving week, and spring break, booking 48 hours or more in advance is advisable. If you need a larger vehicle like a van or shuttle bus for a group airport pickup, please book at least three to five days ahead. However, Allstar does accommodate same-day airport bookings when our schedule permits — call us at (281) 254-1718 and we will do our best to get a vehicle to you.

Question 11

What's included in your Houston city tour?

Accepted Answer

Allstar Limousine & Tours' Houston city tour is a comprehensive, narrated experience that showcases the best of the Bayou City. Our standard city tour includes stops and drive-by highlights of downtown Houston, the Museum District, Hermann Park, Rice University, the historic Heights neighborhood, the Galleria area, Montrose, and other iconic Houston landmarks. Your chauffeur serves as your knowledgeable guide, sharing Houston history, local insights, and insider recommendations for restaurants and attractions. Complimentary bottled water is provided on all tours. Custom tour add-ons are available, including stops at the San Jacinto Monument, Kemah Boardwalk, or the Houston Space Center. Visit our Houston city tours page for full details and pricing.

Question 12

How long are your tours?

Accepted Answer

Allstar offers Houston tours in several duration options to fit your schedule and interests. Our most popular city tour runs approximately three to four hours and covers the major highlights of Houston. We also offer a shorter two-hour express tour for visitors with limited time, as well as extended five to eight hour tours that include destinations outside the city center such as Galveston Island, the NASA Space Center, and the San Jacinto Battleground. For groups wanting a fully customized experience, Allstar can create tours of any length — from a half-day exploration to a multi-day Texas adventure.

Question 13

Can I customize my tour itinerary?

Accepted Answer

Absolutely — customization is one of Allstar Limousine & Tours' specialties. While we offer pre-designed tour packages that cover Houston's most popular attractions, we understand that every traveler has unique interests. Want to spend more time in the Museum District and skip the Galleria? Interested in Houston's diverse culinary scene with stops in Chinatown, the East End, and Montrose? Looking for a brewery tour or a Houston mural and street art tour? Just let us know your interests when you book, and our team will craft a personalized itinerary that makes the most of your time in Houston. Custom tours are available in any vehicle in our fleet.

Question 14

Do you provide tours for large groups?

Accepted Answer

Yes, Allstar Limousine & Tours specializes in large group tours using our charter bus fleet. We can accommodate groups of any size — from intimate tours in our 14-passenger Mercedes Sprinter to full-scale group tours in our 56-passenger coach bus. Large group tours are popular with corporate teams visiting Houston, convention attendees, cruise ship passengers arriving at the Port of Galveston, school groups, and international tour groups. We handle all the logistics including route planning, timing, and coordination with attractions. Contact us to discuss your group tour needs and receive a custom quote.

Question 15

What vehicles does Allstar have?

Accepted Answer

Allstar Limousine & Tours operates a diverse fleet of premium vehicles designed to serve every transportation need. Our fleet includes an executive sedan (Cadillac, Lincoln, or Mercedes — 2 passengers), a Lincoln Navigator or equivalent executive SUV (up to 6 passengers), passenger vans in Ford and Mercedes brands (10 to 14 passengers), a luxury Mercedes Sprinter (up to 14 passengers), a party bus/limousine (20 to 30 passengers), a 26-passenger shuttle bus, a 35-passenger minibus, a 45-passenger luxury coach bus, and a 56-passenger full-size motor coach. Every vehicle is meticulously maintained, regularly inspected, and fully insured. Visit our fleet page for detailed specifications, features, and photos of each vehicle.

Question 16

Are your vehicles insured?

Accepted Answer

Yes, every vehicle in the Allstar Limousine & Tours fleet carries comprehensive commercial liability insurance that meets or exceeds all state and federal requirements. Our sedan and SUV services carry full commercial auto liability coverage, and our charter bus operations comply with all Federal Motor Carrier Safety Administration (FMCSA) insurance requirements. We also carry supplemental umbrella policies for additional protection. Allstar is fully licensed with the Texas Department of Motor Vehicles and maintains all required operating authorities. Our clients' safety and protection are our highest priorities, and we never cut corners on insurance or compliance.

Question 17

Is Allstar pet friendly?

Accepted Answer

Yes, Allstar Limousine & Tours is one of the few professional transportation companies in Houston that welcomes pets in our vehicles. We understand that your furry family members are important to you, which is why we accommodate well-behaved dogs, cats, and other pets on any ride in any vehicle. A $30 pet surcharge applies per trip to cover the additional deep cleaning required after your pet's ride. Please notify us when booking so we can prepare the vehicle with protective seat covers. We recommend bringing a carrier or blanket for your pet's comfort during the ride. Allstar is a proud supporter of Houston Pets Alive.

Question 18

Are your vehicles wheelchair accessible?

Accepted Answer

Allstar Limousine & Tours is committed to serving all clients. While not all vehicles in our fleet are equipped with wheelchair lifts or ramps, several of our larger vehicles can accommodate wheelchair access with advance arrangement. Our team works with clients who have accessibility needs to identify the best vehicle option and ensure a comfortable, dignified travel experience. Please call us at (281) 254-1718 to discuss your specific accessibility requirements, and we will work to find the right solution for you. We are always happy to coordinate with third-party accessibility equipment providers when needed.

Question 19

Which cities do you provide car service to?

Accepted Answer

Allstar Limousine & Tours provides intercity car service and charter bus transportation from Houston to cities throughout Texas and beyond. Our most popular routes include Houston to Austin (approximately 2.5 to 3 hours), Houston to Dallas (approximately 3.5 to 4 hours), Houston to San Antonio (approximately 3 to 3.5 hours), Houston to Galveston (approximately 1 hour), Houston to College Station (approximately 1.5 to 2 hours), and Houston to Beaumont (approximately 1.5 hours). We also serve Lake Charles, Louisiana for casino trips and can arrange transportation to any destination within driving distance. Visit our intercity service pages for route-specific pricing and details.

Question 20

Can the driver wait at my destination?

Accepted Answer

Yes, Allstar offers wait time services for clients who need their chauffeur to remain at the destination. This is a popular option for business travelers attending meetings, medical appointments, court appearances, and day trips where you want the convenience of having your vehicle and driver ready whenever you finish. Wait time is billed at an hourly rate that varies by vehicle type. For day trips and extended wait times, we offer flat-rate packages that are often more economical. Let us know your plans when you request a quote, and we will provide transparent pricing for both transportation and wait time.

Question 21

Do you offer one-way and round trip pricing?

Accepted Answer

Allstar Limousine & Tours offers both one-way and round-trip pricing for all intercity routes. Round-trip bookings often provide better value compared to booking two separate one-way trips, especially for same-day returns. For multi-day trips where the chauffeur stays at the destination, we offer special rates that include the driver's accommodations. One-way pricing is straightforward with no hidden fees — your quote includes the vehicle, chauffeur, fuel, and standard tolls. Request a quote through our website or call (281) 254-1718 to compare one-way and round-trip pricing for your specific route.

Question 22

How long is the drive from Houston to Austin, Dallas, or San Antonio?

Accepted Answer

Drive times from Houston vary depending on traffic conditions and your specific pickup and drop-off locations. From central Houston, the approximate drive times are: Houston to Austin is 2.5 to 3 hours via Highway 290 or Interstate 10; Houston to San Antonio is 3 to 3.5 hours via Interstate 10; Houston to Dallas is 3.5 to 4 hours via Interstate 45; Houston to Galveston is 45 minutes to 1 hour via Interstate 45 South; Houston to College Station is 1.5 to 2 hours via Highway 290. Allstar's professional chauffeurs know the best routes and real-time traffic patterns to minimize your travel time. We always build in a time buffer to ensure you arrive at your destination on schedule.

Question 23

How is pricing calculated?

Accepted Answer

Allstar Limousine & Tours calculates pricing based on several factors: the type of vehicle you select, the distance or duration of your trip, and the date and time of service. Airport transfers are typically priced as flat rates based on your pickup or drop-off location and the airport. Hourly charter services have per-hour minimums that vary by vehicle type. Intercity trips are quoted as flat rates based on the route. We provide transparent, all-inclusive quotes that cover the vehicle, professional chauffeur, fuel, and standard insurance. There are no surge pricing or hidden fees. Request a free, no-obligation quote at allstarhouston.com/get-quote.

Question 24

Is gratuity included?

Accepted Answer

Gratuity is not automatically included in Allstar Limousine & Tours' pricing. Tipping your chauffeur is at your discretion and is always appreciated for excellent service. Industry standard gratuity for limousine and car service is typically 15 to 20 percent of the trip fare. For corporate accounts and certain event packages, gratuity may be added to the invoice at a pre-agreed rate as a convenience. If you prefer to include gratuity in your payment so it is handled before the trip, simply let our team know when you book and we will add it to your invoice.

Question 25

Are there extra charges for tolls or parking?

Accepted Answer

Allstar Limousine & Tours passes through toll charges and parking fees at cost — meaning you pay only what the toll or parking facility charges, with no markup from Allstar. Houston has several toll roads including the Hardy Toll Road, Beltway 8, and the Westpark Tollway, which are sometimes the fastest routes to your destination. Your chauffeur will always take the most efficient route, and if a toll road is used, the charge will appear on your final invoice. Airport parking fees, if applicable for extended waits, are also passed through at cost. There are no hidden surcharges, fuel fees, or administrative charges.

Frequently Asked Questions

Booking & Reservations

Airport Transportation

Tours & Sightseeing

Fleet & Vehicles

Intercity & Long Distance

Pricing & Payment

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