Terms and Conditions

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*ALL vehicles are NON-SMOKING

 *Damages:     Client Shall be liable for all damages to the vehicle sustained during the service, including but not limited to: spills, rips, tears and damages to any other equipment. A $500.00 cleaning fee will be charged for any vomit or spillage inside the vehicle.

*Mask are required in vehicles. This will be discretionary with fully vaccinated customers and final decision made by chauffeur.

*In the event of inclement weather Allstar may cancel reservation within up to 1 hour of reserve if conditions prevent ability to provide safe transport of traveler and driver. A full refund would be provided under these circumstances.

   *CANCELATION POLICY:    Must cancel vans 72 hours prior, Motor Coaches/Party buses 7 Days prior. 

    Suvs, Sedans 24hrs. International 48 hours.

   Changes made to an existing reservation within 2 hours of pick up time may carry an additional charge. 

 *IAH PICKUPS    Please follow the airport signs near baggage claim to LIMO/CHAUFFEUR AREA to find chauffeur holding your name.  If you cannot locate your chauffeur please call (281)317-7517 so we can help you connect.  

 *IAH INTERNATIONAL Terminals D .... *DUE TO CURRENT CONSTRUCTION PROJECT AT IAH CUSTOMERS ARRIVING at TERMINALS  D  may be required to meet chauffeurs at EXIT DOOR TO LIMOS/ as vehicles sometimes can not be left unattended by order of Airport personnel due to lack of space. 

YOUR CHAUFFEUR WILL CONTACT YOU IF THIS IS REQUIRED   Please monitor your provided number for contact in the event our staff needs to reach you.  

*HOBBY HOU PICKUP:  Meet chauffeurs on BAGGAGE CLAIM LEVEL at INFO BOOTH. Call (281)317-7517 if you cannot locate your chauffeur and we will assist in connection.

*PETS:  $30. cleaning surcharge must be added to your booking during checkout for any pets to remove pet hair and odors as other customers may be allergic.